Business Communication Assignment

NameUniversityCourseTutorDateSolving Sylvia s CaseSylvia s conduct in the last few months has been disheartening to nest egg bank s employees and clients . Being allowed to continue with the deportment could add to dismission of business sector as come up as nearly of the branch s almost reproductive members of staff . As the squad leader , I feel obliged to salvage the mooring by providing the solutions contained in this memo My goal is to have Sylvia swop her conduct and s feature on performing her productive roles in the bank . She has been a productive employee handling whatsoever of our most valuable customers . I have confidence that she faecal matter truly turn somewhat when the side by side(p) basketball team measures are undertakenFirst , I lead take the responsibility of dowery Sylvia translate her emoti onal intelligence (the mightiness to understand the might of emotions into emotional competence , which refers to the developing of skill-sets , which lead to superior formulate , improvement of ego control trustiness , as well as being cautious of nonpareil s communication of posture to others (Eunson 2008 . It shall be ensured that the translation from former to the after leave solo be smoothSecond , Sylvia entrust be helped in the cognitive touch on of developing a positive egotism talk , which leads to self awareness of challenges being faced (Steers , Steers Porter 2004 . Specifically , she ordain need to listen to herself and understand issues that could be causing the obtain aggressiveness that is resulting to both co-workers and customers being worried . This is an issue that Sylvia seems to be taking for granted , as illustrated by her negative self talk . Indeed , she is in great denial that at that place is a big problem with her professionalism thirdly , I will get on on pointing the many accom! plishments achieved by the employee since her concern . She has , indeed , been subservient in the development of systems dealing with essential corporate clients some(prenominal) complements on the many awards she has received from the branch and corporate offices will be made . All this will be in the attempt to illustrate that not just through motivator that bank s employee can get remunerated . that , I will mention that her efforts and those of colleagues will be considered during motivator allocations . Third , Sylvia will be helped in developing and implementing imperative conduct , which cultivates personal confidence while eroding aggressiveness (Vecchio 2003 . The conclusiveness to incorporate development of assertiveness rises from an understanding that it is escape of the aforementioned(prenominal) that is resulted to current scenario . I am confident that helping Sylvia induce more assertive will result to change in her attitude toward colleagues and custo mersFifthly , the process of solving Sylvia s case will be undertaken through the BEERS (Behavior , Effect , Expectation , Result , Support Feedback keister (Miller 2007 . This will begin by listing the negative behavior that is not acceptable by the bank . She will consequently be requested to change by way of undermentioned employee guidelines . Secondly , I will explain to Sylvia that her behavior is unsufferable because of its negative impact on employees and...If you want to get a full essay, order it on our website: BestEssayCheap.com

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